Terms of Service

1. Acceptance of Terms

By accessing or using the Urba website, services, or platform (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use our Services.

These Terms constitute a legally binding agreement between you and Urba Inc. ("Urba," "we," "us," or "our"), a company incorporated under the laws of Alberta, Canada.

2. Description of Service

Urba operates Canada's largest local social media network, connecting brands with engaged local audiences across multiple Canadian cities. Our Services include:

• Social media advertising and content campaign purchasing
• A user-generated content (UGC) submission platform
• A client portal for campaign management and reporting
• Local content distribution across our network of social media accounts

3. Account Registration and Security

Certain features of our Services require authentication. We use a passwordless login system that sends a one-time verification code to your email address.

You are responsible for maintaining the security of the email address associated with your account. You agree to notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate any account that we believe, in our sole discretion, violates these Terms or is being used for fraudulent or unauthorized purposes.

4. Purchases and Payment

When you purchase advertising campaigns or services through Urba, you agree to the following:

• All prices are displayed in Canadian dollars (CAD) and are subject to change without notice prior to purchase
• Payments are processed securely through Stripe. By making a purchase, you also agree to Stripe's terms of service
• You are responsible for providing accurate billing information
• Campaign scheduling and delivery are subject to availability
• Discount codes and referral credits are subject to the specific terms and conditions in effect at the time of issuance and may be modified or discontinued at any time

Refund Policy

Refund requests are evaluated on a case-by-case basis at Urba's sole discretion. To request a refund, please contact us at hello@urba.media.

No Performance Guarantees

Urba does not guarantee specific results, reach, engagement metrics, or follower counts for any campaign. Social media metrics are approximate and sourced from third-party APIs that are outside our control.

5. Content Submission and Licensing

By submitting any content to Urba — including but not limited to photographs, videos, text, and other creative materials (collectively, "User Content") — you agree to the following:

License Grant

You grant Urba an irrevocable, perpetual, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, distribute, display, perform, and create derivative works from your User Content in any media or format, whether now known or later developed, for any purpose related to Urba's business operations.

Irrevocability and Survival

This license cannot be revoked once content is submitted. The license granted to Urba survives any subsequent transfer, sale, assignment, or licensing of the User Content by you to any third party. No action by you or any third party — including but not limited to copyright strikes, takedown requests, or demands for removal — can revoke or limit the rights granted to Urba under this license.

Your Representations

By submitting User Content, you represent and warrant that:

• You are the owner of the User Content or have all necessary rights and permissions to grant this license
• The User Content does not infringe upon the intellectual property rights, privacy rights, or any other rights of any third party
• The User Content does not contain any material that is unlawful, defamatory, obscene, or otherwise objectionable

Use of Content

Urba may use your User Content across all of its platforms, social media accounts, advertising campaigns, promotional materials, and any other business purposes. Urba may credit you or display your content anonymously, in accordance with the preferences you indicate at the time of submission.

Moral Rights Waiver

To the extent permitted by applicable law, you waive any moral rights you may have in User Content submitted to Urba, including the right to be identified as the author and the right to object to modifications.

6. Intellectual Property

All content, features, and functionality of the Urba platform — including but not limited to text, graphics, logos, icons, images, software, and the design and arrangement thereof — are the exclusive property of Urba Inc. and are protected by Canadian and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any of Urba's intellectual property without our prior written consent.

7. Prohibited Conduct

When using our Services, you agree not to:

• Provide false or misleading information, or impersonate any person or entity
• Access or attempt to access any part of the Services through unauthorized means, including scraping, automated bots, or other data collection tools
• Submit content that is harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable
• Interfere with or disrupt the operation of the Services, servers, or networks
• Circumvent or attempt to circumvent any security measures, rate limits, or access controls
• Use the Services for any illegal purpose or in violation of any applicable laws
• Engage in any activity that could damage, overburden, or impair the Services

8. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, URBA DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Without limiting the foregoing, Urba does not warrant that the Services will be uninterrupted, error-free, or secure, or that any particular campaign results, follower counts, or engagement metrics will be achieved.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, URBA'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO URBA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL URBA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER URBA WAS ADVISED OF THE POSSIBILITY THEREOF.

10. Indemnification

You agree to indemnify, defend, and hold harmless Urba Inc., its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Services, your User Content, or your violation of these Terms.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.

In the event of any dispute arising out of or relating to these Terms, the parties agree to first attempt to resolve the matter through good faith negotiation. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may submit the dispute to the exclusive jurisdiction of the courts of the Province of Alberta.

12. Severability and Entire Agreement

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Urba regarding your use of the Services.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last updated" date at the top of this page. Your continued use of the Services after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

14. Contact Us

If you have any questions about these Terms of Service, please contact us:

Urba Inc.

Email: hello@urba.media

Website: urba.media/contact